Answer Instantly
Give customers useful information without making them wait for a manager.
AI-Powered Personal Assistant
Your personal logistics agent
QSearch answers your customers around the clock, shares your rates, tracks their cargo and turns every conversation into a quote request or booking for your team.
- Available 24/7
- No setup required
- Enterprise ready
AI Freight Sales
Turn Your Website Into a 24/7 Freight Sales Team
QSearch talks to your customers, understands what they need and helps turn every conversation into a rate request or booking.
It can show your rates, recommend routes, find vessel schedules, track shipments, calculate costs and connect the customer with a real manager when personal support is needed.
QSearch
on your website
Online
Ask about rates, schedules or a shipment…
More Than a Chatbot
QSearch Helps Customers Take the Next Step
Customers visit freight websites at any time. Many leave when they cannot quickly find an answer, understand the available service or contact the right person.
QSearch responds immediately, asks the right questions and keeps the conversation moving. It can answer common logistics questions, collect shipment details, recommend a service, show an available rate and prepare the customer for a quotation or booking.
Your managers spend less time answering repetitive questions and more time working with customers who are ready to buy.
Sell More
Recommend services, show rates and move customers toward a quotation or booking.
Reduce Manual Work
Handle common questions about tracking, schedules, transit time and shipping costs automatically.
Expand What QSearch Can Do
Connect More Qubics. Sell More Services.
QSearch is not limited to one freight function. Each connected Qubic gives it access to another logistics service, calculation or source of information.
You decide which Qubics QSearch can use and which services it can offer to your customers.
Freight Rates Platform
Use company rates, apply pricing rules, prepare quotations and create bookings or pre-bookings.
Shipment Tracking
Track containers, air cargo and other shipments with current milestones and predictive updates.
Vessel Schedules
Find sailings, carriers, connections, departure dates and estimated arrival times.
Transit Time Analytics
Compare actual transit times, delays and carrier performance.
Customs and Local Charges
Identify commodity codes and calculate local costs, customs duties and other payments.
More From Qubics Store
More logistics products can be connected whenever the company wants to expand what QSearch can answer, calculate or sell.
One conversation can access your entire logistics portfolio.
Real Freight Knowledge
QSearch Gets Better Through Qubics Club
Qubics Club connects freight forwarders, logistics companies and technology providers. Members can share rates, available services and useful operational information.
They can report new carrier services, port congestion, strikes, equipment shortages, route disruptions, terminal problems and local market changes.
QSearch does not treat every report as a confirmed fact. When several independent verified companies report the same event, QSearch can use this information to warn affected customers and recommend another option.
Example
- 1 Several verified freight companies report congestion at the Port of Odesa.
- 2 QSearch confirms that the reports describe the same event.
- 3 Affected customers are warned that delays are possible.
- 4 QSearch checks available alternatives and offers another option.
Shared Knowledge. Private Business.
Private rates, margins, customer information, conversations and pricing rules are never shared with other companies. QSearch uses only the information the company chooses to publish.
- Your rates stay private
- Your margins stay private
- Your conversations stay private
- Your customers remain yours
Your data. Your prices. Your customers.
AI When Possible. People When Needed.
Move the Conversation to a Real Manager at Any Time
QSearch does not remove the company's sales and support team. It helps managers focus on conversations that require personal attention.
A customer can ask to speak with a real manager at any time. If someone is available, QSearch transfers the conversation together with the complete chat history. The customer does not need to repeat the request.
If no manager is available, QSearch collects the customer's contact details and arranges a reply through WhatsApp, Telegram or another selected channel.
A manager is available
The conversation is transferred
The manager receives the full chat history, the shipment details already collected and the rate or service the customer was looking at.
No manager is available
The customer is called back
QSearch collects the contact details and the preferred channel, so the sales team can continue the conversation as soon as someone is free.
Start on Your Website. Expand When You Are Ready.
QSearch can work as a public website widget, inside a private customer portal or through ERP, CRM and ecommerce integrations. A freight forwarder can start with a simple website widget and connect more managers, customers and systems as the business grows.
Website widget
Installed on your public website in one step. No development work
required.
Customer portal
Available to registered customers with their own rates and shipment
history.
System integration
Connected to ERP, CRM and ecommerce systems where your customers already
work.
Make Every Customer Conversation a Sales Opportunity
Install QSearch on your website, connect your rates and Qubics and give customers a faster way to work with your company.
Answer questions immediately, sell more logistics services and keep control of the customer relationship.
Answer Faster. Sell Smarter. Keep the Customer.